Technical Services

We'll set you up for success


Our commitment to providing your customers with the best experience begins with ensuring that behind the bar you're set-up for success.

We pride ourselves on providing a draught and cask technical support service that is second to none - we know you have enough to be focussing on already, and we're here to help you do just that.  

We provide technical support to help resolve your Draught Technical dispense issues, seven days a week.


Call the Asahi Technical Support Helpline

Please call the Asahi helpline 0845 6520065 between the hours of 08:30 – 21:00 (Monday-Sunday)

Your call will be answered by a trained advisor who will arrange support for your enquiry if required, including in-call diagnostics if appropriate, to help solve your dispense issue quickly.

Asahi aim to attend all Health and Safety related calls or Total dispense system failures within 4 hours.

In addition to the day to day support for system issues, our team of eight Quality Managers ensure our installations meet your outlets requirements and resolve any persistent issues.

The team also conduct group Cellar Management courses either in your outlet, online, or in one of our two training centres at Griffin Brewery, Chiswick, or Asahi House, Woking, our UK headquarters.


For General Technical Enquiries, please email:



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